We're thrilled that you'll be joining us for LIFT25: The Strata Users Virtual Summit. We wanted to answer a few common questions about the event:

How do I log in to my account on the event site?

If you saved your confirmation email, go back to that email and click on the blue "Let's Go" button and you will be automatically logged in. If you do not have that email, from the home page, click on the white "Let's Go" in the top blue banner. Click 'Login' if you have already registered previously or 'Register' if this is your first time. You will be prompted for the email address that you originally registered for. Then check your email inbox for a link to automatically log you in.

What is the heart icon next to the "add to calendar" button?

Selecting the heart icon will simply add it to your "Favorites" list. This is a good way of keeping track of the sessions you might want to attend live or watch later.

How do I join sessions?

You'll join sessions from the EVENT HUB page by clicking on the "Join Now" button next to session that is live. Be sure to join sessions 2 minutes before the scheduled start time. 

Helpful tips:

• Run the Quick Tech Check to make sure you don’t have any issues in accessing the sessions. 
• We recommend you use Google Chrome as your browser and have ad blockers and pop up blockers disabled. 
• Note that all sessions will use computer audio. 
• Please refer to our attendee troubleshooting guide should you have any technical issues.

I'm having video or audio issues. What do I do?

Here's how to get the most out of your experience:

• You may experience issues loading videos if you are connected to VPN as your organization may block it due to streaming bandwidth issues. Try disconnecting and reloading the video.
• If you are connected to a secure WiFi network, try connecting to a Guest WiFi instead. Many secure networks block streaming content.
• Google Chrome is the best browser for viewing. If you are not using Chrome, close your current browser and open the website in Chrome instead.
• Try clearing your cookies and cache.
• If all else fails, try re-starting your computer and opening the event site in Google Chrome.

How do I access recordings of the sessions after the event?

Recordings of all keynote and breakout sessions will be available to watch on demand within 24 hours after the event.

Who should I contact with further questions about LIFT25?

Please email events@stratadecision.com with any questions you may have.